Privacy Policy

1. Who we are

This Privacy Policy explains how Smashit Junk Removal (“Smashit,” “we,” “us” or “our”) collects, uses and shares information when you visit our website, call or text us, or request a quote. We are a family-owned junk removal company serving Riverside County, California.

You can reach us at (951) 434-1859 or [email protected].

2. Information we collect

We collect the information you choose to give us and some information that is collected automatically when you use our site.

Information you give us

• Contact details such as your name, phone number, email address and the address where the job will take place.
• Details about your job, including the items you want removed, preferred dates and any photos you send us by text, email or through our forms.
• Messages and call details when you contact us, and any feedback or reviews you share.

Information collected automatically

• Basic technical data such as your browser, device type, pages viewed and the date and time of your visit.
• Cookies and similar technologies that help the site work and help us understand how it is used. See the section on cookies below.

3. How we use your information

• To respond to your questions, prepare estimates and schedule and complete jobs.
• To send appointment confirmations, reminders and follow-up messages about your job.
• To improve our website, services and customer experience.
• To keep our business safe, prevent fraud and meet legal obligations.

4. Text messages (SMS)

If you give us your mobile number and agree to receive texts, we may send messages about your quote, appointment and job. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. Reply HELP for help. Consent to receive texts is not a condition of purchasing any service.

We do not share mobile phone numbers or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes.

5. How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers. Companies that help us operate, such as our customer-management, scheduling, messaging, phone, email, website hosting and review tools. They may use your information only to provide services to us.
• Legal reasons. When required by law, or to protect the rights, safety and property of our customers, our team or others.
• Business changes. If our business is ever sold or reorganized, your information may transfer as part of that change.

6. Cookies and analytics

Our site and the tools we use may place cookies or similar technologies on your device to keep the site working, remember your preferences and measure traffic. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

7. How long we keep information

We keep information for as long as we need it to provide our services, keep business records and meet legal requirements. After that we delete it or remove identifying details.

8. Keeping information safe

We use reasonable measures to protect the information we collect. No method of sending or storing data is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive details such as payment card numbers by text or email.

9. Your California privacy rights

If you live in California, you may have the right to ask what personal information we have collected about you, to request that we delete or correct it, and to be free from discrimination for exercising your rights. We do not sell or share personal information for cross-context behavioral advertising.

To make a request, email [email protected] or call (951) 434-1859. We may need to verify your identity before we act on a request.

10. Children

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Third-party links

Our site may link to other websites, such as social media pages and county resources. We are not responsible for their privacy practices, so please read their policies.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Using our site after an update means you accept the changes.

13. Contact us

Questions about this policy? Call (951) 434-1859 or email [email protected].